What Information We Hold and Why
When you open an account with bd11, we collect the details you submit at registration — your name, contact information and preferred payment method. When you transact through Touch 'n Go eWallet, Boost or GrabPay, we record the transaction reference and amount, but we do not
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store your full wallet credentials on our servers. We also collect technical data such as device type, browser session identifiers and approximate location derived from your IP address. This technical data helps us detect irregular login attempts and keep your account accessible only to you. We
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use your contact details to send account-related notices — things like withdrawal confirmations or security alerts — and not for unrelated marketing unless you have opted in. Your data is not sold to third parties. Where we share data with payment processors or fraud-screening services, those
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parties operate under their own applicable data obligations. Access to your account and the data we hold is subject to local law and is available where local law permits. If you want to know exactly what data we hold on your account, the support team can
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walk you through a data access request.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.